POLITIKA PRIVATNOSTI
(Privacy Policy)
Udruga za zdravo življenje POST
1. Uvod
Ova Politika privatnosti opisuje kako Udruga za zdravo življenje POST (u daljnjem tekstu: „Udruga“, „mi“, „nas“) prikuplja, koristi, pohranjuje i štiti vaše osobne podatke kada koristite našu web stranicu, Thinkific platformu i kupujete naše tečajeve, programe ili snimke webinara.
Obvezujemo se štititi privatnost svih korisnika u skladu s važećim propisima Republike Hrvatske i Uredbom (EU) 2016/679 (GDPR).
2. Voditelj obrade
Udruga za zdravo življenje POST
Šetalište kardinala Franje Šepera 1c
OIB: 34305714180
E-mail: [email protected]
3. Koje osobne podatke prikupljamo
Prikupljamo sljedeće kategorije podataka:
✔️ Podaci koje sami dajete prilikom kupnje ili registracije:
- Ime i prezime
- E-mail adresa
- Adresa prebivališta (ulica, broj, grad, poštanski broj, država)
- Broj telefona (ako ga navedete dobrovoljno)
- Podaci potrebni za izdavanje računa
✔️ Podaci o plaćanju
- Stripe ili PayPal transakcijski podaci (posljednje 4 znamenke kartice, status uplate, iznos, valuta)
Napomena: ne pohranjujemo i nemamo pristup punim podacima o karticama. Te podatke obrađuje isključivo Stripe/PayPal.
✔️ Podaci o vašem korisničkom računu
- Korisničko ime
- Lozinka (šifrirana i nedostupna nama)
- Kupljeni tečajevi, vrijeme pristupa i napredak u tečaju
- Komunikacija koju vodite s nama
✔️ Tehnički podaci
- IP adresa
- Preglednik, uređaj, operativni sustav
- Kolačići (cookies)
- Analitički podaci (Google Analytics, Thinkific Analytics)
4. Svrha obrade podataka
Vaše podatke obrađujemo u sljedeće svrhe:
- Omogućavanje kupnje naših proizvoda i usluga
- Izrada računa i financijsko poslovanje udruge
- Upravljanje korisničkim računom i pristupom tečajevima
- Slanje potvrda o kupnji i obavijesti o pristupu
- Pružanje korisničke podrške
- Slanje važnih informacija o tečaju
- Poboljšanje kvalitete naših usluga (analitika)
- Ispunjavanje zakonskih obveza udruge
5. Pravna osnova obrade
Osobne podatke obrađujemo na temelju:
- Izvršenja ugovora (kupnja tečaja, pružanje usluge)
- Zakonske obveze (izdavanje računa, knjigovodstvo)
- Dopustivog interesa (sigurnost sustava, sprječavanje zlouporabe)
- Privole (newsletter – ako se prijavite)
6. S kime dijelimo podatke
Podatke dijelimo samo s pouzdanim partnerima potrebnim za pružanje usluge:
✔️ Platforme i pružatelji usluga:
- Thinkific – hostanje tečajeva i upravljanje korisničkim računima
- Stripe / PayPal – obrada plaćanja
- Google Analytics – statistička analiza
- E-mail provider – slanje e-mailova kupcima
Svi partneri djeluju u skladu s GDPR-om i imaju svoje politike privatnosti.
Ne prodajemo vaše podatke trećim stranama.
7. Razdoblje pohrane
Vaše osobne podatke čuvamo:
- podatke o kupnji i računima: 10 godina (zakonska obveza)
- podatke korisničkog računa: do brisanja računa
- e-mail komunikaciju: do završetka obrade upita
- newsletter podatke: do povlačenja privole
8. Sigurnost podataka
Primjenjujemo sve tehničke i organizacijske mjere zaštite:
- SSL enkripcija
- ograničen pristup podacima
- šifrirane lozinke
- sigurnosni protokoli Thinkific i Stripe sustava
9. Vaša prava prema GDPR-u
Korisnici imaju pravo na:
- pristup svojim podacima
- ispravak netočnih podataka
- brisanje podataka („pravo na zaborav“)
- ograničenje obrade
- prijenos podataka
- prigovor na obradu
- povlačenje privole
Za ostvarivanje prava pošaljite zahtjev na:
📩 [email protected]
10. Kolačići (Cookies)
Naša web stranica koristi kolačiće radi:
- funkcionalnosti
- analitike
- prijave korisnika u Thinkific sustav
Možete ih kontrolirati u postavkama svog preglednika.
11. Promjene Politike privatnosti
Ova Politika privatnosti može se povremeno mijenjati.
12. Kontakt
Za sva pitanja o zaštiti osobnih podataka kontaktirajte nas:
📩 [email protected]
PRIVACY POLICY
Association for Healthy Living POST
1. Introduction
This Privacy Policy explains how the Association for Healthy Living POST (hereinafter: “the Association”, “we”, “us”) collects, uses, stores, and protects your personal data when you use our website, the Thinkific platform, and when you purchase our courses, programs, or webinar recordings.
We are committed to protecting the privacy of all users in accordance with the applicable laws of the Republic of Croatia and the EU General Data Protection Regulation (EU) 2016/679 (GDPR).
2. Data Controller
Association for Healthy Living POST
Šetalište kardinala Franje Šepera 1c
OIB (Croatian Tax ID): 34305714180
E-mail: [email protected]
3. Personal Data We Collect
We collect the following categories of data:
✔️ Data you provide when making a purchase or registering:
- Full name
- E-mail address
- Residential address (street, number, city, postal code, country)
- Phone number (if voluntarily provided)
- Data required for issuing an invoice
✔️ Payment data:
- Stripe or PayPal transaction information (last 4 digits of card number, payment status, amount, currency)
Note: We do not store and do not have access to full card information. These details are processed exclusively by Stripe/PayPal.
✔️ Data related to your user account:
- Username
- Password (encrypted and unavailable to us)
- Purchased courses, access duration, and progress
- Communication you have with us
✔️ Technical data:
- IP address
- Browser, device, operating system
- Cookies
- Analytics data (Google Analytics, Thinkific Analytics)
4. Purpose of Processing
We process your personal data for the following purposes:
- Enabling purchase of our products and services
- Issuing invoices and managing the Association’s finances
- Managing your user account and course access
- Sending purchase confirmations and access notifications
- Providing customer support
- Sending important information regarding courses
- Improving the quality of our services (analytics)
- Fulfilling the Association’s legal obligations
5. Legal Basis for Processing
We process personal data based on:
- Performance of a contract (course purchase, providing the service)
- Legal obligations (accounting, invoicing)
- Legitimate interest (system security, fraud prevention)
- Consent (newsletter – if you subscribe)
6. Data Sharing
We share data only with trusted partners necessary for providing our services:
✔️ Platforms and service providers:
- Thinkific – course hosting and user account management
- Stripe / PayPal – payment processing
- Google Analytics – statistical analysis
- E-mail service provider – sending e-mails to customers
All partners operate in compliance with GDPR and maintain their own privacy policies.
We do not sell your personal data to third parties.
7. Data Retention
We retain your data as follows:
- Purchase and invoice data: 10 years (legal requirement)
- User account data: until the account is deleted
- E-mail communication: until the inquiry is resolved
- Newsletter data: until you withdraw consent
8. Data Security
We implement all technical and organizational security measures, including:
- SSL encryption
- Restricted access to personal data
- Encrypted passwords
- Security protocols provided by Thinkific and Stripe
9. Your Rights Under GDPR
Users have the right to:
- Access their data
- Correct inaccurate data
- Request deletion (“right to be forgotten”)
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent
To exercise your rights, send a request to:
📩 [email protected]
10. Cookies
Our website uses cookies for:
- Functionality
- Analytics
- User login on the Thinkific platform
You can manage cookies in your browser settings.
11. Changes to the Privacy Policy
This Privacy Policy may be updated from time to time. The updated version will be published on our website.
12. Contact
For any questions regarding personal data protection, please contact us at:
📩 [email protected]